Shipping and Return policy for Banga Sahitya Kutir (Effective Date: 1st October 2023)
Shipping Policy
Cancellation of a particular order can be done within 12 hours of placing the order. Once the said timeframe exceeds, cancellation is not possible. Refunds will be done to the account from which the payment was made , within 7-10 working days. Full refunds (including the price of the product, shipping charges) will be refunded , excluding the convenience charge.
For any Return or Replacement request , the customer must provide the unpacking video. Hence we insist all the customers to record the unpacking video of each and every order received , and contact us with the same in case of any dispute. Without the said video no return or replacement claim will be accepted. And the final decision making authority in case of such claims , rests on the publication. The Publications decision in such cases will be the ultimate.
- Shipping cost depends on factors like item's width, height, weight, delivery pincode.
- Shipping is handled by Shiprocket.
- We fetch shipping cost from Shiprocket's API.
- Shipping Dispatch initiated within 3 days of order placement charges will vary according to delivery pincode.
Return Policy
We are working on upgrading the return mechanism, for now you must contact our support for a return request. We hope you understand.
- Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you.
- All products listed under a particular category may not have the same return policy.
- For all products, the policy on the product page shall prevail over the general return policy.
- Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.
- Customer can raise a return or refund request within 2 (two) business days form the date of delivery of that item for which customer wants to raise a return or refund request.
- If the product damaged by customer end then the return or replacement will not applicable and it will be decided through our inspection.
- If in case customer wants to replace the delivered product then we need valid reason for replacement and replacement charges will applicable.
- In case customer wants to return a prepaid product after getting delivered that product, then customer will get only the DEAL PRICE of the product to their registered bank account within 7-14 business days and delivery charges will not be refundable.
- In case customer wants to return a COD (Cash on Delivery) product after getting delivered that product, then customer will get only the DEAL PRICE of the product to their suggested bank account within 7-14 business days and delivery charges and cash collection charges will not be refundable.
2 day replacement only
We are working on upgrading the return mechanism, for now you must contact our support for a return request. We hope you understand.
- This item is eligible for free replacement, within 2 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
- Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
- We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
By using Banga Sahitya Kutir's website or services, you agree to the terms outlined in this Shipping and Return Policy. We are committed to serve you in the best possible way.
Samitendra Bhattacharjee
Banga Sahitya Kutir
Feeder Road , Jhawtala , Shyamnagar , West Bengal
bangasahityakutir@gmail.com
9330066777